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Transaction Dispute
Email
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concierge@trykarat.com
Merchant
Amount (USD)
Reason for Dispute
Fraudulent:
You did not make this purchase
Not Received:
You did not receive the merchandise or service
Duplicate Charge:
You were charged more than once for this purchase
Not as Described:
The merchandise or service did not meet your expected standard or was different than advertised
Previously Canceled:
You canceled the purchase but were still charged
Other:
Dispute is not captured by other reasons. (e.g. merchandise received was counterfeit or cardholder was charged an incorrect amount)
Product Description and Type (Select one)
Merchandise:
Item that was delivered or shipped to the cardholder (e.g. electronics, office supplies, clothing)
Services or Digital Goods:
Labor provided on location or remotely, digital products, or events (e.g. AWS bill, airline ticket, consulting fee)
Please describe the product.
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Expected Date
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Explanation
Please include timelines, cardholder rationale, and additional evidence, as applicable.
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